Contact Us
Our support team is on hand to help with account queries, verification, deposits, withdrawals, technical issues and general feedback. If you have a question about your account, a bonus, or need help with the site, contact us and we will respond promptly. We offer live chat during staffed hours, plus email and phone support for more detailed enquiries. Please have your account details ready to speed up assistance. We are committed to clear, practical help and follow-up where required promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 2310 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Live chat | 24/7 online |
| Response time | Typically within 24 hours during staffed hours |
| Complaints and appeals | [email protected] |
Contact Us by Email
Email is our preferred contact method for detailed requests, account issues or any case requiring documents or explanations. Please send enquiries to [email protected] with a clear subject line and include up-to-date contact details, account ID and any relevant attachments. Providing complete information helps us resolve your request without delay and avoids unnecessary follow-ups.
Submit Your Inquiry
Response Time
At MegaRush we aim to resolve support requests quickly. Most standard enquiries are answered within one business day. Complex cases, such as verification or payment investigations, can take longer and may require additional documentation; response times will depend on the issue. If you need faster help, please use live chat during operating hours or email [email protected] for a tracked response.
Feedback
We’d love to hear from you. Please share feedback, suggestions or ideas to help us improve the site and services. Every message is read carefully by our team and used to refine features, promotions and customer support. Your input helps us make the experience clearer and fairer for everyone. Thank you for taking a moment to get in touch.