Responsible Gambling Policy

At MegaRush we take responsible gambling seriously. We want everyone who plays with us to do so safely and in control, so we offer clear tools and guidance to help manage play. This page explains our approach to player protection and the steps you can take if you, or someone you know, needs support.

Player protection principles

We aim to promote safer gambling by making controls simple to use, encouraging informed choices and intervening when play patterns suggest a risk of harm. We respect privacy and act promptly when a player requests limits or account restrictions.

Activity-control tools

We provide a set of self-service controls in your account area so you can set and adjust limits at any time. These tools are designed for everyday use and to support people who want to keep betting within defined boundaries.

Deposit limits

You can set daily, weekly and monthly deposit limits. Limits take effect immediately for new amounts and are intended to help you budget. If you need to reduce a limit, the change normally takes effect immediately. Increasing a limit may require a short waiting period.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. Use them to control session losses and protect your overall bankroll. Loss limits can be adjusted in your account settings, and any changes are recorded for your protection.

Time limits and account breaks

Session and time-out options are available so you can limit how long you play in a single session. Short breaks and longer account freezes are both available if you need time away from gambling. These measures are immediate and help prevent extended play when you want to pause.

Self-exclusion

If you decide you need a longer-term break, you can choose a self-exclusion period that prevents access to your account for a set time. Self-exclusion is respected across our services and can be extended or made permanent by contacting our support team.

Recognising signs of problematic behaviour

Signs to watch for include chasing losses, spending more than planned, neglecting other responsibilities, or hiding gambling activity. If you notice these changes in yourself or others, consider using limits or seeking help.

Practical tips for staying in control

Set realistic budgets before you play, use deposit and loss limits, take regular breaks, avoid gambling when upset or tired, and keep gambling as an occasional leisure activity rather than a way to make money.

Professional help and support organisations

If you, or someone you care about, needs professional support, consider contacting recognised UK organisations such as GamCare or Gamblers Anonymous. They offer confidential advice and structured support. If you need help implementing stronger controls on your account, contact our support team and we will assist you promptly.

If you have any concerns about your play at Mega Rush, please use the account tools or get in touch with our support team for immediate assistance.